Director of Client Operations & Delivery Excellence

MediaSource; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Eight weeks of family leave

401(k) with company match

Health plan with HSA

Paid volunteer time

AI training access

Job summary

MediaSource seeks an agency operations leader who creates clarity across complex accounts, anticipates risk and strengthens delivery so senior communicators can do their best work.

You’ll partner with agency leadership, client leads and department heads to establish the operating discipline behind exceptional client work and contribute to growth for one of the country’s leading healthcare communications firms.

Qualifications

• 8–12 years of agency operations or integrated project management experience.
• Experience overseeing a portfolio of complex client accounts.
• Strong command of scope, budgets, utilization and delivery risk.
• Healthcare communications experience preferred.

Responsibilities

• Own account operations across MediaSource’s client portfolio with a clear view of health, priorities and risks.
• Build and maintain systems for project intake, planning, staffing, delivery, scope management and follow-through.
• Lead portfolio health and capacity reviews, driving decisions, owners and next steps.
• Partner with PMs, client leads, PR, strategy and creative teams to ensure well-planned, resourced work delivered on time and within scope.
• Oversee scope, budget and burn-rate visibility while supporting renewal planning and account growth.
• Coach and develop client management talent with clear agendas, timelines and accountability.
• Strengthen Asana, Harvest and AI-powered workflows for actionable information without bureaucratic burden.
• Improve client onboarding, account planning, relationship mapping, escalation and offboarding practices across the agency.

Skills

Agency operations

Delivery risk management

Resource planning

Executive communication

Account leadership

Tools

Asana

Harvest

Job description

MediaSource seeks an agency operations leader who creates clarity across complex accounts, anticipates risk and strengthens delivery so senior communicators can do their best work.

You’ll partner with agency leadership, client leads and department heads to establish the operating discipline behind exceptional client work and contribute to growth for one of the country’s leading healthcare communications firms.