Head of Agency Operations & People

Hollywood Branded; Redondo Beach (CA); Sur place; USD 104 000 - 117 000; Plein temps

Avantages offerts par ce poste

Hybrid or in-person work

Insurance - Medical, Dental, Vision

401(k)

Profit-sharing bonus

Monthly stipend for phone/internet

Fully stocked office kitchen

Résumé du poste

Hollywood Branded, a pop culture marketing and brand partnership agency in the United States, seeks an experienced Operations Leader to optimize cross-functional workflows and governance. You will own the day-to-day operations, diagnose root causes, implement improvements and measure results, reporting to the COO while operating with policy and budget constraints.

In this hands-on leadership role, you will drive adoption of the HB Engine stack, HubSpot, monday.com and HR processes, ensuring

Qualifications

• 7+ years of operations experience and 3+ years directly managing people for Director level.
• Experience leading software and AI tool adoption with measurable business outcomes.
• Familiarity with California employment law and counsel involvement.

Responsabilités

• Establish and enforce companywide operating standards for task ownership, project visibility, deadlines, documentation, internal communications and escalations.
• Coordinate across Partnerships, Production, Marketing, Finance and Administration to remove blockers and resolve cross-functional handoff failures; department leaders retain responsibility for their teams and client strategy.
• Oversee the operational journey from signed contract through onboarding, resourcing, delivery tracking, client reporting, invoicing handoffs and closeout, without personally managing every project.
• Translate recurring workflows into documented decisions, owners, next steps and follow-through.
• Create a clear decision-rights and escalation matrix, including approvals reserved for executive leadership.
• Identify single points of failure, train backup owners and build continuity plans that support multiweek executive absences.

Connaissances

Operations leadership

People management

Process improvement

HR compliance

AI adoption

Project governance

Formation

Bachelor's degree

Outils

HubSpot

Microsoft 365

monday.com

BambooHR

Canva

Fireflies

Timely

Claude

PandaDoc

Description du poste

Hollywood Branded, a pop culture marketing and brand partnership agency in the United States, seeks an experienced Operations Leader to optimize cross-functional workflows and governance. You will own the day-to-day operations, diagnose root causes, implement improvements and measure results, reporting to the COO while operating with policy and budget constraints.

In this hands-on leadership role, you will drive adoption of the HB Engine stack, HubSpot, monday.com and HR processes, ensuring