Remote Guest Services & Reservations Specialist

Anchor Point Management Group; Salt Lake City (UT); Remote; USD 19,286 - 20,664; Full time

Job summary

European Wax Center in Salt Lake City seeks a Remote Reservation Center Guest Service Associate to professionally handle guest calls, bookings, and concerns. You will educate guests about promotions, confirm reservations, and ensure a memorable, positive first impression.

The role requires a high school diploma or equivalent, 1–3 years in a call center or retail setting, and outstanding verbal communication skills. A flexible schedule including weekends is expected.

Qualifications

• High school diploma or equivalent required.
• 1–3 years experience in a call center or retail environment preferred.
• Strong verbal communication skills.
• Ability to build relationships with guests and professionals at all levels.
• Flexible to meet shift requirements, including weekends.

Responsibilities

• Represent European Wax Center professionally over the phone.
• Book and confirm reservations; handle guest concerns.
• Educate guests on current in-center promotions and schedules.
• Maintain cheerful, positive attitude as the guest's first impression.
• Follow corporate policies and procedures and support team goals.

Skills

Phone etiquette

Customer service

Communication

Team player

Flexibility

Education

High school diploma or equivalent

Job description

European Wax Center in Salt Lake City seeks a Remote Reservation Center Guest Service Associate to professionally handle guest calls, bookings, and concerns. You will educate guests about promotions, confirm reservations, and ensure a memorable, positive first impression.

The role requires a high school diploma or equivalent, 1–3 years in a call center or retail setting, and outstanding verbal communication skills. A flexible schedule including weekends is expected.