Remote Reservation Specialist — Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Salt Lake City (UT); Remote; USD 19,286 - 20,664; Full time

Job summary

North American Wax Company LLC in Salt Lake City, UT is seeking a Remote Reservation Center Guest Service Associate (GSA) to professionally represent European Wax Center, book and confirm reservations, and address guest concerns. This role focuses on delivering a cheerful phone experience aligned with EWC values.

The position requires a high school diploma or equivalent, 1–3 years in a call center or retail setting, and a flexible schedule.

Qualifications

• High school diploma or equivalent is required.
• One to three years’ experience in a call center or retail environment preferred.

Responsibilities

• Book reservations and confirm reservations for guests.
• Handle guest concerns professionally and promptly.
• Educate guests on current in-center promotions.
• Maintain weekly schedule awareness and arrive on time.
• Follow corporate policies and procedures.
• Be friendly and engaging on the phone with guests.
• Work as part of a team and be flexible with shifts.
• Contribute to a clean, welcoming center and positive guest experience.

Skills

Verbal communication

Customer service

Team player

Flexible schedule

Interpersonal skills

Independent worker

Positive attitude

Education

High school diploma or equivalent

Job description

North American Wax Company LLC in Salt Lake City, UT is seeking a Remote Reservation Center Guest Service Associate (GSA) to professionally represent European Wax Center, book and confirm reservations, and address guest concerns. This role focuses on delivering a cheerful phone experience aligned with EWC values.

The position requires a high school diploma or equivalent, 1–3 years in a call center or retail setting, and a flexible schedule.