Remote Reservations Agent — Guest Experience & Booking Pro

Anchor Point Management Group; Vancouver (WA); Remote; USD 17,908 - 23,419; Part time

Job summary

Anchor Point Management Group is seeking a Remote Reservation Center Guest Service Associate (GSA) to deliver exceptional service to guests of European Wax Center. In this role, you will handle bookings and concerns while embodying a friendly and professional demeanor.

The ideal candidate will possess strong communication skills, be a team player, and have the flexibility to work various shifts. Join us and help create a wonderful experience for our clients!

Qualifications

• 1-3 years' experience in a call center or retail environment preferred.
• Flexibility to meet shift requirements, including weekends.
• Ability to build effective relationships with guests.

Responsibilities

• Provide a memorable guest experience by booking reservations.
• Handle guest concerns and escalated calls professionally.
• Participate in community events and marketing as requested.

Skills

Friendly phone engagement

Ability to handle escalated calls

Strong verbal communication

Interpersonal skills

Ability to prioritize work

Education

High school diploma or equivalent

Job description

Anchor Point Management Group is seeking a Remote Reservation Center Guest Service Associate (GSA) to deliver exceptional service to guests of European Wax Center. In this role, you will handle bookings and concerns while embodying a friendly and professional demeanor.

The ideal candidate will possess strong communication skills, be a team player, and have the flexibility to work various shifts. Join us and help create a wonderful experience for our clients!