Remote Reservation Specialist — Memorable Guest Experience

Anchor Point Management Group; Schaumburg Township (IL); Remote; USD 17,000 - 24,000; Full time

Job summary

European Wax Center is seeking a Remote Reservation Center Guest Service Associate to represent the brand with warmth over the phone, book and confirm reservations, and handle guest concerns.

This role emphasizes a cheerful, professional demeanor, the ability to work in a fast-paced environment, and teamwork to ensure consistent guest experiences across shifts.

Minimum requirements include a high school diploma and 1–3 years in a call center or retail setting; weekend availability may be required.

Qualifications

• High school diploma or equivalent is required.
• One to three years’ experience in a call center or retail environment preferred.

Responsibilities

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast-paced environment.
• Ability to handle escalated calls with confidence and professionalism.
• Must be able to work well with a team.
• Must be a team player and pick up shifts, if needed.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking and knowing your schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress attire and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned

Skills

Friendly phone manner

Fast-paced environment

Team collaboration

Education

High school diploma or equivalent

Job description

European Wax Center is seeking a Remote Reservation Center Guest Service Associate to represent the brand with warmth over the phone, book and confirm reservations, and handle guest concerns.

This role emphasizes a cheerful, professional demeanor, the ability to work in a fast-paced environment, and teamwork to ensure consistent guest experiences across shifts.

Minimum requirements include a high school diploma and 1–3 years in a call center or retail setting; weekend availability may be required.