Remote Reservation Specialist - Engaging Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Miami (FL); Remote; USD 9,987 - 20,664; Part time

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Remote Reservation Center Guest Service Associate to represent European Wax Center. This role focuses on providing an engaging phone experience, booking and confirming reservations, and addressing guest concerns.

The ideal candidate will have a positive demeanor, strong communication skills, and the ability to thrive in a fast-paced environment. Responsibilities include educating guests on promotions and maintaining center standards. Flexibility in shifts is necessary, with participation in community events encouraged.

Qualifications

• One to three years’ experience in a call center or retail environment preferred.
• Positive, friendly, upbeat and personable demeanor required.
• Ability to receive and provide feedback.

Responsibilities

• Provide a memorable guest experience by booking reservations and handling guest concerns.
• Educate guests on current in-center promotions.
• Ensure center cleanliness and exceed individual goals.

Skills

Strong verbal communication skills

Ability to prioritize work effectively

Interpersonal skills

Ability to work in a fast-paced environment

Team player

Education

High school diploma or equivalent

Job description

NORTH AMERICAN WAX COMPANY LLC is seeking a Remote Reservation Center Guest Service Associate to represent European Wax Center. This role focuses on providing an engaging phone experience, booking and confirming reservations, and addressing guest concerns.

The ideal candidate will have a positive demeanor, strong communication skills, and the ability to thrive in a fast-paced environment. Responsibilities include educating guests on promotions and maintaining center standards. Flexibility in shifts is necessary, with participation in community events encouraged.