Remote Growth & Renewals Account Manager

OrthoFi Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Growth opportunities

Work from home

HSA contribution

Team outings

Job summary

OrthoFi Inc. is seeking a Growth & Renewals Specialist to nurture customer relationships and drive value from our Account Management solution. The role centers on support, issue resolution, and identifying upgrade opportunities within a growing practice base.

You will collaborate with Sales to meet engagement targets, retain customers, and help practices maximize ROI on OrthoBanc services in a fast-paced environment. Temporary through 2026, with potential for future paths.

Qualifications

• 3 - 5 years of experience in sales, customer success, or account management.
• Bachelor’s degree preferred; or equivalent experience required.
• Effective problem solver that can work cross-functionally to mitigate issues and manage escalations.
• Track record of building consultative relationships with a high degree of follow-through and integrity.
• Prior experience leveraging a CRM tool to track and manage customer relationships.

Responsibilities

• Meet/Exceed customer engagement and growth outcomes in close partnership with our Sales team.
• Negotiate offerings with existing customers to ensure customer retention.
• Proactively engage customers and work to resolve any issues with OrthoBanc services.
• Manage account portfolio and increase growth.
• Understand customer needs and identify sales opportunities.
• Operate as a positive influence and informal leader across the organization to provide insight into the practice experience and bring forward constructive ideas to improve our service.

Skills

Sales & account management

Customer success

CRM experience

Relationship building

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

Job description

OrthoFi Inc. is seeking a Growth & Renewals Specialist to nurture customer relationships and drive value from our Account Management solution. The role centers on support, issue resolution, and identifying upgrade opportunities within a growing practice base.

You will collaborate with Sales to meet engagement targets, retain customers, and help practices maximize ROI on OrthoBanc services in a fast-paced environment. Temporary through 2026, with potential for future paths.