Remote Grocery Merchants Onboarding Specialist

Pride Global; United States; On-site; USD 61,992 - 64,747; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts

Job summary

A staffing agency is currently seeking an Onboarding Specialist to manage the onboarding process for grocery merchants in the US. This remote role focuses on ensuring a smooth activation experience by serving as the primary point of contact and collaborating with various teams. Ideal candidates should have 1-3 years of relevant experience in project management or account management and strong communication skills. Competitive pay rate of $45-$47/hr based on experience is offered, plus comprehensive benefits.

Qualifications

• 1–3 years of experience in project management, customer success, onboarding, or account management.
• Proven experience in a client-facing role managing external relationships.
• Strong organizational skills with the ability to manage multiple projects and timelines simultaneously.

Responsibilities

• Own the end-to-end onboarding process for regional grocery merchants, from initial setup through activation.
• Serve as the primary point of contact for merchants throughout onboarding and early lifecycle support.
• Collaborate cross-functionally with internal teams to ensure accurate data and smooth onboarding execution.

Skills

Project management

Customer success

Excellent communication skills

Organizational skills

Client-facing experience

Tools

Salesforce

Job description

A staffing agency is currently seeking an Onboarding Specialist to manage the onboarding process for grocery merchants in the US. This remote role focuses on ensuring a smooth activation experience by serving as the primary point of contact and collaborating with various teams. Ideal candidates should have 1-3 years of relevant experience in project management or account management and strong communication skills. Competitive pay rate of $45-$47/hr based on experience is offered, plus comprehensive benefits.