Merchant Onboarding Specialist - Hybrid/Remote

Planet Paymet; Chicago (IL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Planet Paymet is seeking an Onboarding Operator to manage the merchant onboarding process across multiple IT platforms. You will provide timely customer service and collaborate with various departments to ensure seamless project execution.

The ideal candidate understands integrated payments, is organized, and can work under tight deadlines. This role embraces a hybrid work model, with three days in the office and reasonable accommodations available.

Qualifications

• Proven ability to manage onboarding processes across various IT platforms.
• Excellent customer service skills with a strong focus on timely responses.
• Ability to adapt to fast-paced environments.

Responsibilities

• Manage the end-to-end merchant onboarding process.
• Provide excellent customer service by responding to queries promptly.
• Collaborate with internal teams to resolve issues effectively.
• Ensure data integrity when working on tickets.

Skills

Strong understanding of the integrated payments world

Well organized

Strong team player

Previous experience within Fintech, payments, POS or Tax Free industry

Job description

Planet Paymet is seeking an Onboarding Operator to manage the merchant onboarding process across multiple IT platforms. You will provide timely customer service and collaborate with various departments to ensure seamless project execution.

The ideal candidate understands integrated payments, is organized, and can work under tight deadlines. This role embraces a hybrid work model, with three days in the office and reasonable accommodations available.