Federal Customer Success Manager, Remote

Rise8; United States; Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Premium Insurance (employee & depend.

Wellness budget

401k match

PTO & holidays

Education & Training budget

Rise8 merch

Home office stipend

MacBook Pro

Job summary

Join a 100% distributed workforce offering strong benefits, a focus on autonomy, growth, and mission impact. You will enable ongoing customer value, satisfaction, and expansion across multiple government accounts.

Qualifications

• 6–10 years of experience in Customer Success, Program Management, or Services Delivery with government clients.
• Strong client-facing background with stakeholders at various levels, including contract officers.
• Able to shift between Program Management, Onboarding, Digital Transformation, and Delivery Coordination.
• Experience managing multiple accounts with a focus on delivery, customer satisfaction, and long-term strategy.
• Experience with risk mitigation, metrics, and agile methodologies.
• Willingness to travel up to 25%.

Responsibilities

• Collaborate with federal government customers across multiple accounts to ensure delivery outcomes.
• Wear multiple hats in a single day: Program Manager, Onboarding Specialist, Digital Transformation Guide, and Delivery Coordinator.
• Coordinate with Product Managers, Designers, and Engineers and the client stakeholders at various levels.
• Lead new contract onboarding with Practice Leadership and Recruiting to place the right staff.
• Guide delivery teams through onboarding, ensuring aligned goals, risks, metrics, and agile practices.
• Measure account health and drive remediation to deliver value and achieve outcomes.
• Develop and execute account strategies that drive expansion and referenceable customers.

Skills

Customer Success

Program Management

Stakeholder management

Delivery coordination

Agile methodologies

Risk mitigation

Multi-account management

Communication

Leadership

Tools

Success Plans

Health Scores

Job description

Join a 100% distributed workforce offering strong benefits, a focus on autonomy, growth, and mission impact. You will enable ongoing customer value, satisfaction, and expansion across multiple government accounts.