Remote Legal Tech Customer Success Manager

Michael Page; Boston (MA); Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Performance-based bonuses

Profit-sharing opportunities

Fully remote work model

Collaborative team culture

Job summary

A leading legal technology firm is seeking a Customer Success Manager to drive client satisfaction in a remote setting. This role emphasizes building strong client relationships, improving customer success operations, and has potential for leadership growth. With a target salary range of $90,000-$105,000 and an opportunity for performance bonuses and profit-sharing, this position offers a collaborative culture and flexibility for experienced candidates.

Qualifications

• 3+ years of experience in Customer Success or related fields within a SaaS organization.
• Experience supporting professional services clients is helpful.
• Proven ability to operate independently in a remote setting.

Responsibilities

• Serve as the main point of contact for clients and manage inquiries.
• Guide new customers through onboarding and usage.
• Analyze client feedback to improve customer success operations.

Skills

Strong communication and problem-solving skills

Process-oriented mindset

Technically curious

Organized and proactive

Collaborative and adaptable

Job description

A leading legal technology firm is seeking a Customer Success Manager to drive client satisfaction in a remote setting. This role emphasizes building strong client relationships, improving customer success operations, and has potential for leadership growth. With a target salary range of $90,000-$105,000 and an opportunity for performance bonuses and profit-sharing, this position offers a collaborative culture and flexibility for experienced candidates.