Remote Global Operations Manager – Partner & Process Excellence

Sharecare

Carson City (NV)

Remote

USD 110,000 - 160,000

Full time

14 days+

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Job summary

Sharecare is seeking a Manager of Global Operations to drive consistent, timely, and high-quality execution across global partners. You will collaborate with the Director of Provider Global Operations and other leaders to implement processes ensuring exemplary member experience and market-leading performance.

Forward-looking leadership will focus on productivity, quality metrics, and cost optimization, while building strong cross-border relationships, managing SOPs, and guiding training and

Qualifications

7–10+ years proven success in a manager or director-level role.
Extremely team oriented.
High proficiency with Outlook, Word, PowerPoint and Excel including pivot tables.

Responsibilities

Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings.
Support daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global Partners.
Respond to and resolve escalated Client/Requester issues.
Develop and manage goals relating to Productivity and Quality for Global Partners.
Quality Control – Perform Analysis and Administer Actions Plans and Training.
Train Global Partners in-country and virtually.
Monitor, manage and establish new additions.

Skills

Excel

Power BI

Pivot tables

Communication

Negotiation

Analytical thinking

Team collaboration

Tools

Microsoft Office Suite

Job description

Forward-looking leadership will focus on productivity, quality metrics, and cost optimization, while building strong cross-border relationships, managing SOPs, and guiding training and

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