Global Operations & Partnerships Lead

Sharecare Operating Company, Inc.; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Sharecare Operating Company, Inc. is seeking a Manager of Global Central Operations to align objectives, values, and foundation with Global partners. The role drives operational excellence, improves performance quality, and supports market-leading efficiency across global programs.

You will engage with partners and internal teams to manage SLAs, production targets, and workforce planning, while ensuring HIPAA and labor regulations compliance. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with Microsoft Office suite, Visio, CRM, Power BI and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure workflows align with SOPs.
• Support change management initiatives and oversee policy implementation for the Global team.
• Respond to escalated client/requester/interdepartmental issues.

Skills

Communication skills

Leadership

Analytical skills

Problem solving

Confidentiality

Detail oriented

Adaptability

Education

Bachelor’s degree or equivalent

CRIS certification

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare Operating Company, Inc. is seeking a Manager of Global Central Operations to align objectives, values, and foundation with Global partners. The role drives operational excellence, improves performance quality, and supports market-leading efficiency across global programs.

You will engage with partners and internal teams to manage SLAs, production targets, and workforce planning, while ensuring HIPAA and labor regulations compliance. Strong leadership and communication are essential.