Global Partner Operations Manager – Remote

Sharecare; Richmond (VA); Remote; USD 110,000 - 160,000; Full time

Job summary

Sharecare is seeking a seasoned Manager of Global Operations to drive consistent, timely, and professional performance across global partners. This role focuses on global engagement, process improvement, and P&L profitability, working with senior leaders to implement scalable processes that enhance member experience and performance.

The position emphasizes global partner collaboration, data-driven decision making, and adherence to company-wide standards.

Qualifications

• Minimum of 7-10 years proven success in manager or director level role.
• Extremely team oriented.
• High proficiency in Microsoft suite of products Outlook, Word, Powerpoint and Excel including development of pivot tables to analyze data.
• Effectively utilizes Power BI reports to manage Global partners.
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.
• Superior communication skills.
• Outstanding customer service with strong negotiation skills.
• Detail oriented, with strong analytical skills and effective problem-solving skills.
• Ability to handle confidential materials and information in a professional manner.

Responsibilities

• Primarily supports and manages the Global FMLA/Disability Forms Team. Manages the FMLA/Disability Forms Production Process for the Global Labor utilized in this process. Also, interacts with the Sharecare Leaders of this department.
• Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings
• Support the identification and transition of existing Onshore clients to Global clients
• Support daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global Partners
• Respond to and resolve escalated Client/Requester issues
• Support Inventory Management initiatives
• Partner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global Partners
• Quality Control – Perform Analysis and Administer Actions Plans and Training.
• Queue Management – Perform Analysis and Administer Corrective Actions/Training
• Provide Training Support to Global Partners both in country and virtually
• Analysis of endangered accounts and creation of action plans to address problems/account feedback
• Chase Activities
• Monitor, manage and establish new additions
• Communicate effectively to all CHASE team members
• Complete Chase Activities ahead of Deadlines.
• Ensure Global Partners have adequate Credentials to match inventory and production plans. If not adequate, work to resolve with client, CS, Ops teams
• Support Technical events that occur.
• Manage and Support SOP Documentation for all Global Accounts

Skills

Leadership

Team oriented

Communication

Negotiation

Analytical skills

Problem solving

Confidential data handling

Tools

Microsoft Office

Power BI

Excel

Pivot tables

Job description

Sharecare is seeking a seasoned Manager of Global Operations to drive consistent, timely, and professional performance across global partners. This role focuses on global engagement, process improvement, and P&L profitability, working with senior leaders to implement scalable processes that enhance member experience and performance.

The position emphasizes global partner collaboration, data-driven decision making, and adherence to company-wide standards.