Remote Global Lease Administrator

Colliers International; Athens (GA); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits (RX, dental, vision)

Employer paid life/AD&D insurance

Short-term/long-term disability

10 paid holidays + 2 personal flexDays

Job summary

Colliers International is seeking a versatile Lease Administrator for remote work from various US locations. You will manage lease admin tasks, client relationships, and reporting for mid to large-scale accounts, ensuring accurate data, timely payments, and strong client service.

The role emphasizes collaboration with global teams and adherence to client processes. You will coordinate with stakeholders, maintain contract details in WorkTrac, and drive performance metrics while aiming for high

Qualifications

• Associates or Bachelors degree in business, accounting, real estate, or similar field preferred.
• At least 3 years of relevant experience in commercial real estate lease administration and/or accounting/property management.
• Experience with commercial real estate database applications: Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or similar.
• Experience with multi-line global accounts with 1,000+ leases and global account management.
• Intermediate MS Office skills (Word, PowerPoint, Excel, OneNote).
• Independent, remote-friendly with strong time management.
• High level of professional customer service for internal and external parties.

Responsibilities

• Manage lease administration functions, client/vendor relationships, and reporting for the lease admin team.
• Support small to midsized accounts and/or global account management structures.
• Be main contact for clients and internal stakeholders on lease matters.
• Understand client objectives, real estate strategy, and service expectations.
• Maintain client contract data in WorkTrac with scope, fees, billing and payee info.
• Lead portfolio updates, metrics reviews, and performance reporting with clients.
• Aim for high net promoter scores through service delivery and relationships.
• Identify risks and drive mitigation strategies; project manage solutions.
• Oversee global team delivery per client processes and contracts.
• Delegate database tasks to global team members; establish weekly calls.
• Oversee abstraction/input of rental obligations per client standards; final QC.
• Ensure pass-through expenses billed per contract and process.
• Reconcile balances and resolve disputes with landlords and clients.
• Review and approve Rent, CAM, Operating Expense, Tax, and Insurance payments.
• Review Consumer Price Index adjustments in legal documents.
• Maintain and safeguard tenant/lease data in the database; handle exceptions.
• Assist transition manager with onboarding and transition for new accounts.
• Maintain account process playbooks with Director guidance for consistency.

Job description

Colliers International is seeking a versatile Lease Administrator for remote work from various US locations. You will manage lease admin tasks, client relationships, and reporting for mid to large-scale accounts, ensuring accurate data, timely payments, and strong client service.

The role emphasizes collaboration with global teams and adherence to client processes. You will coordinate with stakeholders, maintain contract details in WorkTrac, and drive performance metrics while aiming for high