Remote Global Customer Service Director

MedDeviceJobs; Madison (WI); Remote; USD 230,000 - 250,000; Full time

Job summary

SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization and make it a strategic advantage. The role oversees quote-to-book, contract administration and revenue enablement, partnering with senior leaders to drive customer satisfaction, efficiency and growth.

The position requires 12+ years of leadership in multi-region customer service, strong change-management skills and deep knowledge of service operations, CRM/CPQ/ERP systems, and Lean

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 12+ years of progressive leadership experience in customer service or related operations.
• Experience consolidating regional teams into a global function.
• Proven transformation and change-management experience.
• Strong ability to establish operational metrics and drive results.

Responsibilities

• Create the global customer service organization and operating model across regions.
• Lead quote-to-book, contract administration and revenue enablement globally.
• Improve customer experience by reducing effort and friction across touchpoints.
• Drive operational excellence using Danaher Business System principles.
• Deploy technology and AI, including CPQ, ERP and automation, at scale.
• Lead, develop and retain a high-performing global team across multiple regions.

Skills

Global leadership

Strategic thinking

Customer service operations

Lean Six Sigma knowledge

Change management

Education

Bachelor’s degree in business, operations, engineering, life sciences, finance or related analytical field

Tools

CRM/Salesforce

CPQ

ERP systems

Job description

SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization and make it a strategic advantage. The role oversees quote-to-book, contract administration and revenue enablement, partnering with senior leaders to drive customer satisfaction, efficiency and growth.

The position requires 12+ years of leadership in multi-region customer service, strong change-management skills and deep knowledge of service operations, CRM/CPQ/ERP systems, and Lean