Remote Global Head of Customer Service & Revenue Enablement

SCIEX; Madison (WI); Remote; USD 230,000 - 250,000; Full time

Job summary

SCIEX is seeking a Senior Director, Global Customer Service to lead the global customer service organization across Americas, EMEA and Asia time zones, driving the customer experience, quote-to-book and revenue enablement. You will partner with senior leaders to design the operating model, establish SLAs, implement CPQ/ERP and lead a multinational team in a dynamic life-sciences setting.

The role demands strategic vision and hands-on execution to deliver measurable improvements in service

Qualifications

• 12+ years leading global customer service or commercial operations.
• Experience consolidating regional teams into a global function.
• Proven ability to design and execute transformation plans.
• Strong knowledge of quote-to-book, contract administration and revenue recognition.

Responsibilities

• Lead global customer service operations across multiple regions.
• Own quote-to-book, contract administration and revenue enablement.
• Implement business systems like CPQ and ERP with IT and Analytics.
• Develop global standards and performance metrics for service delivery.

Skills

Global leadership

Customer service optimization

CPQ knowledge

Lean Six Sigma

Cross-functional collaboration

Education

MBA or advanced degree in business/operations

Tools

Salesforce

CPQ

ERP

Contract lifecycle management

AI-enabled service capabilities

Job description

SCIEX is seeking a Senior Director, Global Customer Service to lead the global customer service organization across Americas, EMEA and Asia time zones, driving the customer experience, quote-to-book and revenue enablement. You will partner with senior leaders to design the operating model, establish SLAs, implement CPQ/ERP and lead a multinational team in a dynamic life-sciences setting.

The role demands strategic vision and hands-on execution to deliver measurable improvements in service