Global Customer Service Director — Remote, Transform & Lead

SCIEX

Florida

Remoto

USD 230.000 - 250.000

Tempo pieno

44 ore fa

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Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

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Vantaggi offerti da questo lavoro

Remote work arrangement

Descrizione del lavoro

SCIEX seeks a Senior Director of Global Customer Service to lead the worldwide customer service organization, driving a strategic advantage in customer experience, growth, and operational excellence. The role oversees quote-to-book, contract administration, and service operations across regions, reporting to the Global Commercial Operations leadership.

The candidate will shape a global operating model, drive continuous improvement using Danaher Business System principles, and manage a large,

Competenze

Bachelor's degree in business, operations, engineering, life sciences or related analytical field.
12+ years of progressive leadership in customer service, including multi-region/global scope.
Experience consolidating regional teams into a global function.
Proven transformation and continuous improvement experience (DBS/Lean/Six Sigma).
Ability to travel domestically and internationally.
Experience with Salesforce, CPQ, contract lifecycle management and AI-enabled service capabilities.

Mansioni

Design and continuously improve the global customer service organization.
Lead inquiries, order management, quoting, booking support, contract administration and issue resolution.
Establish governance, cadence and reporting to sustain regional performance.
Develop insights into revenue leakage and drive corrective actions.
Lead global budgeting and cost efficiency while improving service performance.