Remote Global Customer Service Leader: Strategy & Execution

SCIEX; Kalamazoo (MI); Remote; USD 230,000 - 250,000; Full time

Job summary

SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization and drive a strategic advantage through exceptional service. You will own the quote-to-book process, contract administration, and revenue enablement across regions, partnering with Finance, Legal, IT and commercial leadership.

This role demands extensive cross‑regional leadership, transformation experience, and a strong DBS/Lean background to improve customer outcomes, reduce

Qualifications

• Bachelor's degree or higher in business, operations, engineering, life sciences, finance or related analytical field.
• MBA or advanced degree preferred.
• Demonstrated leadership of a multi-region/global customer service organization.

Responsibilities

• Lead global customer service operations across Americas, EMEA and Asia time zones.
• Own quote-to-book, contract administration and revenue enablement processes.
• Drive customer experience improvements using DBS and Lean methodologies.

Skills

Global leadership

Customer service operations

Transformation management

Contract administration

CRM/CPQ/ERP

Danaher Business System

Travel readiness

Education

Bachelor's degree

MBA

Tools

Salesforce

CPQ

ERP

Contract lifecycle management

Job description

SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization and drive a strategic advantage through exceptional service. You will own the quote-to-book process, contract administration, and revenue enablement across regions, partnering with Finance, Legal, IT and commercial leadership.

This role demands extensive cross‑regional leadership, transformation experience, and a strong DBS/Lean background to improve customer outcomes, reduce