Remote Global Accounts Leader

Direct Travel; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Retirement Plans

Wellness

Mental Health Support

Job summary

Direct Travel is seeking an Account Manager to lead global corporate travel programs, ensuring profitability, service delivery, and customer satisfaction. This fully remote role requires strategic oversight, contract management, and collaboration with internal and external partners, with travel about 20%.

The ideal candidate has extensive corporate travel experience, strong data analysis, and the ability to drive business plans and quarterly or bi-annual reviews with clients.

Qualifications

• Bachelor’s degree and 8+ years corporate travel account management experience or equivalent.
• 5+ years managing global customer portfolios across owned and partner agencies.
• Ability to participate in calls/meetings outside normal hours to support program management.
• Thorough knowledge of business travel, airline, hospitality, and automation trends.
• MS Office skills (Word, Excel, OneNote, PowerPoint).
• Strong communication, negotiation, and relationship-building skills; able to work under pressure.

Responsibilities

• Retain clients and manage contracts to meet objectives.
• Lead and manage RFI/RFP processes and contract renewals.
• Implement and oversee global travel programs for corporate accounts.
• Identify opportunities for consolidation and growth and upsell value-added services.
• Analyze data to improve program goals and advise on strategic decisions.
• Collaborate with internal teams and partners to ensure service excellence.

Skills

Account management

Global portfolios

Customer service

Strategic planning

Data analysis

English proficiency

Education

Bachelor’s degree

Tools

SalesForce CRM

Job description

Direct Travel is seeking an Account Manager to lead global corporate travel programs, ensuring profitability, service delivery, and customer satisfaction. This fully remote role requires strategic oversight, contract management, and collaboration with internal and external partners, with travel about 20%.

The ideal candidate has extensive corporate travel experience, strong data analysis, and the ability to drive business plans and quarterly or bi-annual reviews with clients.