Remote Global Account Director - Strategic Partner

Direct Travel; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

Direct Travel is seeking a Global Account Director to serve as the senior executive partner for our largest global customers. You will own the full account relationship, lead cross-functional teams, and drive profitability and measurable outcomes.

This is a fully remote role with travel to key customer locations and Direct Travel offices. Responsibilities include executive relationship management, multi-year strategy, governance, and cross-regional program delivery to optimize service and ROI

Responsibilities

• Strategic Relationship & Executive Leadership: Act as the primary executive relationship owner for the customer's management stakeholders and key leaders.
• Strategic Relationship & Executive Leadership: Build partnerships across sourcing, procurement, finance, operations, and technology.
• Strategic Relationship & Executive Leadership: Understand customer priorities, risks, and long-term vision.
• Strategic Relationship & Executive Leadership: Advocate internally for customer needs and represent the voice of the customer.
• Strategic Relationship & Executive Leadership: Position Direct Travel as a strategic partner through counsel and insights.
• Strategic Account Planning & Business Development: Lead multi-year account strategy aligned with customer objectives.
• Strategic Account Planning & Business Development: Identify optimization, expansion, and cross-sell opportunities across the global footprint.
• Strategic Account Planning & Business Development: Implement plans to meet performance objectives and financial targets.
• Strategic Account Planning & Business Development: Conduct complex contract negotiations for renewals and RFI/RFPs.
• Strategic Account Planning & Business Development: Drive profitability while maximizing ROI for the customer.
• Strategic Account Planning & Business Development: Understand customer business models and competitive landscape.
• Program Governance & Performance Management: Own an account governance framework with executive touchpoints and KPIs.
• Program Governance & Performance Management: Ensure delivery aligns with SLAs and performance across regions.
• Program Governance & Performance Management: Lead quarterly business reviews and annual strategic planning.
• Program Governance & Performance Management: Analyze data and trends to recommend strategic enhancements.
• Program Governance & Performance Management: Monitor risks and ensure proper documentation in systems.
• Cross-Functional Leadership & Coordination: Coordinate activity across PM, Service Delivery, Reporting, and regional teams.
• Cross-Functional Leadership & Coordination: Be the single point of accountability for issue resolution.
• Cross-Functional Leadership & Coordination: Align national and regional managers to drive outcomes.
• Cross-Functional Leadership & Coordination: Collaborate with Direct Travel leadership to allocate resources.
• Cross-Functional Leadership & Coordination: Support global program implementation with multi-region requirements.
• Cross-Functional Leadership & Coordination: Lead change management across stakeholders.
• Cross-Functional Leadership & Coordination: Escalate issues and resolve with urgency.
• Cross-Functional Leadership & Coordination: Drive accountability without direct reporting authority.
• Stakeholder Communication & Enablement: Deliver clear communication on performance and opportunities to customer leadership.
• Stakeholder Communication & Enablement: Share industry developments and thought leadership to inform the customer

Job description

Direct Travel is seeking a Global Account Director to serve as the senior executive partner for our largest global customers. You will own the full account relationship, lead cross-functional teams, and drive profitability and measurable outcomes.

This is a fully remote role with travel to key customer locations and Direct Travel offices. Responsibilities include executive relationship management, multi-year strategy, governance, and cross-regional program delivery to optimize service and ROI