Remote Customer Support Specialist – Claims & Scheduling

Safelite Group

Miami, Fort Lauderdale (FL, FL)

Remote

USD 20,000 - 29,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Safelite Group is hiring for a fully remote customer service role starting January 2027. The position requires residing in eligible states and attending training sessions Monday–Friday for three weeks, with start times at 9:00 AM–4:00 PM or 12:00 PM–7:00 PM ET.

The hourly pay begins at $18, with full-time and part-time schedules available. Candidates must have Windows 11, a fast internet connection, wired Ethernet, a headset, webcam, MFA app on mobile, and a dedicated quiet workspace.

Qualifications

Customer service experience in a call center or similar environment.
Ability to follow scripted prompts and handle inbound calls.
Comfortable in a fully remote role with clear performance targets.
Must have a dedicated workspace and reliable internet connection.

Responsibilities

Answer inbound calls from customers and policyholders using scripted prompts.
Enter claim data into production systems during live calls.
Guide customers through filing a glass claim with empathy and rapport.
Verify insurance coverage and deductible amounts and communicate results.
Assist customers with scheduling repairs or recalibration services at Safelite or partner shops.
Utilize provided systems to enhance the customer experience.
Provide solutions to resolve complaints and offer accurate product and service information.
Perform additional duties as assigned by leadership.