Remote Insurance Claims Support Specialist

Safelite Group; Georgia; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) with company matching

Paid volunteer day

Associate discounts

Weekly pay checks

Tuition reimbursement

Paid training

Health benefit portal

Job summary

Safelite Group is seeking agents for a fully remote customer service role starting January 2027. You will handle inbound calls, verify insurance details, and assist with scheduling repairs or recalibration services.

A scratch of guidelines ensures you follow scripts and maintain data accuracy while delivering compassionate service. The role requires a high school diploma or equivalent, 16+ years old, and the ability to work from a distraction-free home workspace.

Qualifications

• Must be 16+ years of age.
• Experience in a contact center or customer service role is preferred.
• Must provide own equipment and have a dedicated workspace.
• Remote work setup with Windows 11 PC compatibility required.
• Comfortable in a highly structured, performance-based environment.

Responsibilities

• Professionally answer inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Enter claim data into production systems while on a live call.
• Guide customers through filing a glass claim and verify insurance coverage and deductibles.
• Assist with scheduling repair or recalibration services at a Safelite location or partner shop.
• Provide accurate product and service information and resolve issues during the call.
• Utilize provided systems to enhance the customer experience and handle other duties as assigned.

Skills

Previous contact center experience

Customer service skills

Empathy and integrity

Ability to follow scripts

Strong communication

Education

High School Diploma or equivalent

Job description

Safelite Group is seeking agents for a fully remote customer service role starting January 2027. You will handle inbound calls, verify insurance details, and assist with scheduling repairs or recalibration services.

A scratch of guidelines ensures you follow scripts and maintain data accuracy while delivering compassionate service. The role requires a high school diploma or equivalent, 16+ years old, and the ability to work from a distraction-free home workspace.