Remote Insurance Claims Agent

Safelite Group; North Carolina; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Paid volunteer day

Associate discounts

Weekly pay

Tuition reimbursement

Job summary

Safelite Group is seeking remote customer support representatives to handle inbound calls and assist customers with glass claims. The role emphasizes compassionate communication, accuracy in data entry, and guiding customers through claim steps.

Training is conducted on a Monday–Friday schedule during the first three weeks, with options for 9:00 AM–4:00 PM or 12:00 PM–7:00 PM Eastern time. Pay starts at $18/hour, with benefits and weekly pay.

Qualifications

• 16+ years of age.
• High School Diploma or equivalent or actively enrolled.
• Previous experience in a contact center or customer service role is preferred.
• Comfortable in a highly structured, performance-based environment.
• Able to read and use scripting during calls.
• Demonstrates empathy and integrity during customer interactions.

Responsibilities

• Answer inbound calls from customers, policyholders, agents, or shops using scripts.
• Enter claim data into production systems during live calls.
• Guide customers through filing a glass claim with rapport and care.
• Verify insurance coverage and deductible amounts; communicate details to customers.
• Assist with scheduling repairs at Safelite locations or partner shops per customer preference.
• Utilize tools to enhance the customer experience and resolve concerns on calls.
• Perform other duties as assigned by leadership.

Skills

Customer service

Call center

Communication

Empathy

Remote work setup

Desire to assist customers

Education

High School Diploma or equivalent

Job description

Safelite Group is seeking remote customer support representatives to handle inbound calls and assist customers with glass claims. The role emphasizes compassionate communication, accuracy in data entry, and guiding customers through claim steps.

Training is conducted on a Monday–Friday schedule during the first three weeks, with options for 9:00 AM–4:00 PM or 12:00 PM–7:00 PM Eastern time. Pay starts at $18/hour, with benefits and weekly pay.