Remote Insurance Claims Specialist

Safelite Group; Prescott (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Paid volunteer day

Associate discounts

Weekly pay checks

Tuition reimbursement

Paid training

Health, wealth and life benefits

Job summary

Safelite Group is seeking a remote, customer-focused team member to professionally handle inbound calls and help customers with glass claims and repairs. Training is provided, with strict attendance during the initial weeks.

A high school diploma or equivalent is required, with prior contact center experience preferred. The role offers full-time or part-time schedules, competitive pay at $18 per hour, weekly payroll, and benefits such as 401(k) matching and tuition reimbursement.

Qualifications

• Experience in a contact center or customer service role preferred.
• Ability to read and utilize scripts in a conversational and timely manner.
• Comfortable in a highly structured, performance-based environment.

Responsibilities

• Professionally handles inbound calls from customers and colleagues using scripted prompts.
• Accurately enters claim data into production systems during calls.
• guides customers through filing glass claims and scheduling repairs or recalibration services.
• Verifies insurance coverage and communicates details to customers.
• Resolves customer questions to provide the most accurate product and service information.

Skills

Customer service

Communication skills

Remote work mindset

Empathy

Scripting

Education

High School Diploma or equivalent

Actively enrolled (if student)

Job description

Safelite Group is seeking a remote, customer-focused team member to professionally handle inbound calls and help customers with glass claims and repairs. Training is provided, with strict attendance during the initial weeks.

A high school diploma or equivalent is required, with prior contact center experience preferred. The role offers full-time or part-time schedules, competitive pay at $18 per hour, weekly payroll, and benefits such as 401(k) matching and tuition reimbursement.