Remote Customer Service Pro — $18/hr + Benefits

Safelite Group; Ohio; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Paid volunteer day

Associate discounts

Weekly pay checks

Tuition reimbursement

Job summary

Safelite Group is seeking a remote customer service professional to professionally handle inbound calls from policyholders, agents, and shops. You will verify insurance details, guide customers through glass-claim processes, and schedule repairs while maintaining rapport and accuracy.

This full- or part-time role requires a structured work style, reliable equipment, and a dedicated home workspace. Training is provided with weekly pay and comprehensive benefits.

Qualifications

• Structured, performance-based environment.
• Ability to use computer and telephone systems remotely.
• Establish rapport with customers, stores and peers with a caring service mindset.
• Read and utilize scripting in conversation.
• Demonstrates empathy and integrity by doing the right thing.
• Upbeat personality and willingness to assist customers.

Responsibilities

• Answer inbound calls from customers, policyholders, agents, or shops using scripted prompts.
• Enter claim data into production systems during live calls.
• Guide customers through filing a glass claim with rapport-focused conversation.
• Verify insurance coverage and deductible amounts and communicate to customers.
• Assist with scheduling repairs at Safelite locations or non-Safelite shops.
• Utilize systems and resources to enhance customer experience.
• Provide solutions to resolve customer complaints and inform about products/services.
• Perform other duties as assigned.

Skills

Customer service experience

Empathy and integrity

Excellent communication

Scripting and call handling

Remote work setup

Confidentiality & ethics

Attention to detail

Relationship building

Able to work in structured environment

Education

High School Diploma or equivalent or actively enrolled

Age 16+

Job description

Safelite Group is seeking a remote customer service professional to professionally handle inbound calls from policyholders, agents, and shops. You will verify insurance details, guide customers through glass-claim processes, and schedule repairs while maintaining rapport and accuracy.

This full- or part-time role requires a structured work style, reliable equipment, and a dedicated home workspace. Training is provided with weekly pay and comprehensive benefits.