Remote German-Speaking SaaS Support Specialist

Autenti; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Fully remote work

Hybrid option in Kraków or Warsaw

Paid on-call duties

Job summary

Autenti is seeking a Customer Support Specialist who genuinely cares about customers and their experience with our platform. We value emotional intelligence, empathy and active listening as core skills for delivering clear, user-friendly support.

Responsibilities include assisting customers in using the SaaS features, resolving issues via email, chat and phone, and contributing to improvements in service standards. Remote work is fully supported, with hybrid options available in Kraków or Warsaw.

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce environments.
• Strong problem-solving and communication skills.
• German at professional working level (spoken and written).
• English at minimum B2 level.
• Ability to explain complex issues clearly and translate technical language into user-friendly communication.

Responsibilities

• Supporting customers in discovering and using the features of our SaaS platform.
• Resolving customer issues via email, chat and phone.
• Actively contributing to improving customer service standards.
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them.
• Creating and maintaining articles for our knowledge base.

Skills

Customer support

Communication

Empathy

Active listening

Problem solving

Tools

Postman

Job description

Autenti is seeking a Customer Support Specialist who genuinely cares about customers and their experience with our platform. We value emotional intelligence, empathy and active listening as core skills for delivering clear, user-friendly support.

Responsibilities include assisting customers in using the SaaS features, resolving issues via email, chat and phone, and contributing to improvements in service standards. Remote work is fully supported, with hybrid options available in Kraków or Warsaw.