SaaS Support Specialist - German + English (Remote)

Optro; United States; Remote; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Monthly work-from-home allowance

Annual leave

Holidays

Zusammenfassung

Optro is seeking a customer support specialist to provide front-line help for our SaaS GRC platform, assisting clients via email, live chat, and video.

You will troubleshoot technical issues, become a platform expert, and work with cross-functional teams to drive product improvements, ensuring a smooth customer experience. Fluency in German (C1) and strong English are required, with 3+ years in SaaS/Tier 1 support.

Qualifikationen

• 3+ years SaaS/Tech Tier 1 support experience.
• German (C1) and English proficiency.
• Self-starter with strong communication and problem-solving.

Aufgaben

• Provide front-line client support via email, live chat, and video.
• Troubleshoot technical issues and become a platform expert.
• Collaborate with cross-functional teams to drive product improvements.

Kenntnisse

German C1

English

Tier 1 support

Problem-solving

Communication

Jobbeschreibung

Optro is seeking a customer support specialist to provide front-line help for our SaaS GRC platform, assisting clients via email, live chat, and video.

You will troubleshoot technical issues, become a platform expert, and work with cross-functional teams to drive product improvements, ensuring a smooth customer experience. Fluency in German (C1) and strong English are required, with 3+ years in SaaS/Tier 1 support.