German-Speaking SaaS Support Pro (Remote - Poland)

OpenKrill; United States; À distance; USD 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Monthly work from home allowance

Benefits vary by location incl. stat.

Competitive compensation & bonus

Annual leave and holidays

Employee resource groups

Team/company get-togethers

Résumé du poste

Optro is seeking a Customer Support Specialist (German bilingual) to join our team from Poland, supporting clients across SaaS products. You will resolve technical issues via email, chat, and video sessions, becoming a product expert and collaborating with engineering to drive improvements.

You should have 3+ years in SaaS Tier 1 support, strong German and English skills (C1), and be able to work 9:00–18:00 BST. This role offers local benefits and growth within a fast-growing company.

Qualifications

• 3+ years SaaS Tier 1 customer support experience (must)
• Must reside in Poland (Warsaw/Krakow) (must)
• C1 advanced German & English proficiency (must)
• Shift 9 AM–6 PM BST (must)

Responsabilités

• Resolve client issues via email, live chat, and video sessions.
• Be a product expert to guide features and functionality.
• Collaborate with engineering and product to feedback issues for improvement.
• Use AI tools and knowledge bases to draft responses and summarize tickets.
• Identify trends in client feedback and recommend user-experience improvements.

Connaissances

German proficiency

English proficiency

Tier 1 support

SaaS knowledge

Formation

Bachelor's degree

Outils

Zendesk

Description du poste

Optro is seeking a Customer Support Specialist (German bilingual) to join our team from Poland, supporting clients across SaaS products. You will resolve technical issues via email, chat, and video sessions, becoming a product expert and collaborating with engineering to drive improvements.

You should have 3+ years in SaaS Tier 1 support, strong German and English skills (C1), and be able to work 9:00–18:00 BST. This role offers local benefits and growth within a fast-growing company.