Bilingual German-Polish Customer Support Specialist Remote

Elavon; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Elavon is seeking a dedicated Customer Support Specialist fluent in German and Polish to join their remote team. This role involves providing support via phone, email, and live chat, ensuring an exceptional customer experience.

Ideal candidates should have customer service experience and strong problem-solving abilities. Flexibility in working shifts and the option for on-site work are important. Join us to make a difference in customer satisfaction!

Qualifications

• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills in German and Polish.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Respond to customer inquiries via email, ensuring timely and accurate resolutions.
• Provide real‑time support through live chat, maintaining a friendly and helpful tone.
• Troubleshoot customer issues and escalation when necessary.
• Maintain detailed records of customer interactions using internal systems.
• Collaborate with other departments to resolve complex customer issues.

Skills

Fluent in German

Fluent in Polish

Customer service experience

Problem-solving skills

Job description

Elavon is seeking a dedicated Customer Support Specialist fluent in German and Polish to join their remote team. This role involves providing support via phone, email, and live chat, ensuring an exceptional customer experience.

Ideal candidates should have customer service experience and strong problem-solving abilities. Flexibility in working shifts and the option for on-site work are important. Join us to make a difference in customer satisfaction!