Technical Support Specialist (Poland) (Fully Remote)

Optro; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly work-from-home allowance

Annual leave

Holidays

Job summary

Optro is seeking a customer support specialist to provide front-line help for our SaaS GRC platform, assisting clients via email, live chat, and video.

You will troubleshoot technical issues, become a platform expert, and work with cross-functional teams to drive product improvements, ensuring a smooth customer experience. Fluency in German (C1) and strong English are required, with 3+ years in SaaS/Tier 1 support.

Qualifications

• 3+ years SaaS/Tech Tier 1 support experience.
• German (C1) and English proficiency.
• Self-starter with strong communication and problem-solving.

Responsibilities

• Provide front-line client support via email, live chat, and video.
• Troubleshoot technical issues and become a platform expert.
• Collaborate with cross-functional teams to drive product improvements.

Skills

German C1

English

Tier 1 support

Problem-solving

Communication

Job description

• Over $300M ARR and trusted by 7 of the Fortune 10.
• Fast-growing, innovative, and collaborative culture.

The Role:

• Provide front-line client support via email, live chat, and video.
• Troubleshoot technical issues and become a platform expert.
• Work with cross-functional teams to drive product improvement.

What You'll Bring:

• C1/Advanced-High German and strong English proficiency.
• 3+ years of SaaS/Tech Tier 1 customer support experience.
• Self-starter with excellent problem-solving and communication skills.
• Monthly work from home allowance.
• Annual leave, holidays, and team opportunities.

Optro

Optro provides an AI-powered GRC Intelligence Platform that helps enterprises transform risk into opportunity. With over $300M ARR and more than 50% of the Fortune 500 as customers, it is one of the fastest-growing tech companies in North America, fostering a collaborative and innovative culture.