Customer Support Specialist with German

Autenti; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multisport card

Private medical care

Fully remote work

Hybrid option in Kraków or Warsaw

Paid on-call duties

Descripción de la vacante

Autenti is seeking a Customer Support Specialist who genuinely cares about customers and their experience with our platform. We value emotional intelligence, empathy and active listening as core skills for delivering clear, user-friendly support.

Responsibilities include assisting customers in using the SaaS features, resolving issues via email, chat and phone, and contributing to improvements in service standards. Remote work is fully supported, with hybrid options available in Kraków or Warsaw.

Formación

• Experience in customer-facing roles within SaaS or e-commerce environments.
• Strong problem-solving and communication skills.
• German at professional working level (spoken and written).
• English at minimum B2 level.
• Ability to explain complex issues clearly and translate technical language into user-friendly communication.

Responsabilidades

• Supporting customers in discovering and using the features of our SaaS platform.
• Resolving customer issues via email, chat and phone.
• Actively contributing to improving customer service standards.
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them.
• Creating and maintaining articles for our knowledge base.

Conocimientos

Customer support

Communication

Empathy

Active listening

Problem solving

Herramientas

Postman

Descripción del empleo

We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services. At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.

What we expect from you

• Experience in customer-facing roles within SaaS or e-commerce environments
• Strong problem-solving skills and confidence in handling customer requests
• German at a professional working level (spoken and written)
• English at a minimum B2 level
• Ability to explain complex issues in a clear, simple and understandable way
• Skill in translating technical language into everyday, user-friendly communication

Your responsibilities

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service standards
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them
• Creating and maintaining articles for our knowledge base

Nice to have

• Basic knowledge of Postman and APIs

What we offer

• A supportive, experienced team you can always rely on
• Full onboarding and work in a small, close-knit support team
• Employment contract (UoP)
• Multisport card and private medical care
• Fully remote work or hybrid model in Kraków or Warsaw
• Paid on-call duties outside standard working hours, based on a predefined schedule