German Bilingual Customer Service Agent (Fully Remote)

TalentPop; United States; Remote; USD 38,000 - 60,000; Full time

Job summary

TalentPop is a fast-growing agency in the E-commerce sector, delivering customer experience solutions for brands. Our remote-first culture supports a global team with opportunities for growth and development.

Join us to assist customers, resolve complex issues, and maintain precise records in a flexible, online environment.

Qualifications

• 1+ year of customer service experience.
• Experience with e-commerce or support platforms (Shopify, Gorgias, Zendesk).
• Comfortable working independently in a remote environment.

Responsibilities

• Assist customers with orders, products, payments, shipping, returns, and account questions.
• Handle complex issues and escalations professionally.
• Maintain accurate documentation of customer interactions.

Skills

Bilingual German/English

Strong communication

Active listening

Customer-focused

Tools

Shopify

Gorgias

Zendesk

Job description

• Assist customers with orders, products, payments, shipping, returns, and account questions.
• Handle complex issues and escalations professionally.
• Maintain accurate documentation of customer interactions.

**Ideal Skills:**

• Fluent written and spoken German and English.
• Strong communication and active listening skills.
• Customer-focused, empathetic, and solutions-oriented.

**Qualifications:**

• At least 1 year of customer service experience.
• Experience with e-commerce or support platforms like Shopify, Gorgias, Zendesk.
• Comfortable working independently in a remote environment.

TalentPop

TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.