Remote Genesys Cloud Engineer - Voice & Solutions Lead

Insight Global; Illinois; Remote; USD 83,000 - 138,000; Full time

Job summary

A technology staffing firm is seeking experienced Genesys Cloud voice engineers for a 1-year remote contract role. The position involves assessing and designing solutions for call center environments, guiding the migration of 12 call centers to Genesys Cloud, and managing project timelines and stakeholders. Ideal candidates will have strong Genesys Cloud experience and a background in voice engineering, with a focus on project management and solution design.

Qualifications

• Strong experience with Genesys Cloud required.
• Hands-on implementation experience in voice engineering.
• Familiarity with Microsoft Teams Telephony is a bonus.

Responsibilities

• Diagnose and evaluate current voice/call center environments.
• Design and implement solutions within Genesys Cloud.
• Support migration of 12 call centers to Genesys Cloud.
• Lead call routing configuration and functionality.
• Coordinate access, stakeholders, and timelines.

Skills

Genesys Cloud experience

Voice engineering background

Project management skills

Requirements gathering

Solution design

Job description

A technology staffing firm is seeking experienced Genesys Cloud voice engineers for a 1-year remote contract role. The position involves assessing and designing solutions for call center environments, guiding the migration of 12 call centers to Genesys Cloud, and managing project timelines and stakeholders. Ideal candidates will have strong Genesys Cloud experience and a background in voice engineering, with a focus on project management and solution design.