Remote Genesys Cloud Architect - CX Platform Leader

Miratech; Arizona City (AZ); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Professional development opportunities

Work from home flexibility

Inclusive workplace culture

Job summary

A global IT consulting company is looking for a Genesys Cloud Architect in Arizona City, AZ. The role involves leading the design and architecture of cloud-based contact center solutions. Candidates should have 7+ years of experience in contact center technologies and strong knowledge of Genesys Cloud CX. The company offers a culture of relentless performance, competitive pay, and the flexibility of remote work, alongside comprehensive development opportunities.

Qualifications

• 7+ years of experience in contact center technologies with strong expertise in Genesys Cloud CX.
• Proven experience in designing large-scale cloud contact center solutions.
• Strong knowledge of IVR, call flows, and routing strategies.

Responsibilities

• Lead the architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into secure technical designs.
• Define the technical roadmap for contact center platforms.

Skills

Genesys Cloud CX solutions

API integrations (REST/SOAP)

Omnichannel solutions

Infrastructure planning

SIP infrastructure

Job description

A global IT consulting company is looking for a Genesys Cloud Architect in Arizona City, AZ. The role involves leading the design and architecture of cloud-based contact center solutions. Candidates should have 7+ years of experience in contact center technologies and strong knowledge of Genesys Cloud CX. The company offers a culture of relentless performance, competitive pay, and the flexibility of remote work, alongside comprehensive development opportunities.