Remote Genesys Solutions Architect & Lead Consultant

360 IT Professionals; Charlotte (NC); Remote; USD 120,000 - 180,000; Full time

Job summary

A technology services company based in the United States is seeking a Genesys Engineer for partial remote work in Charlotte, NC. This role involves solution architecture and consulting for complex contact center solutions. Ideal candidates will have a BS degree in Computer Science or a related field, along with extensive consulting and implementation experience in the Genesys suite. Candidates should also possess 10+ years of contact center experience and relevant Genesys certifications. Competitive compensation is offered.

Qualifications

• Extensive experience in the implementation of the Genesys suite of contact center products.
• Minimum of 10 years contact center consulting experience.
• One or more Genesys v7 or v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.

Responsibilities

• Responsible for solution architecture and consulting related to the implementation of complex contact center solutions.
• Lead and drive implementation from discovery through production rollout.

Skills

Implementation of Genesys suite of products

Contact center consulting

Solutions implementation

Integration with PBX systems

Education

BS degree in Computer Science or related field

Job description

A technology services company based in the United States is seeking a Genesys Engineer for partial remote work in Charlotte, NC. This role involves solution architecture and consulting for complex contact center solutions. Ideal candidates will have a BS degree in Computer Science or a related field, along with extensive consulting and implementation experience in the Genesys suite. Candidates should also possess 10+ years of contact center experience and relevant Genesys certifications. Competitive compensation is offered.