Genesys Cloud Engineer

Insight Global; Illinois; Remote; USD 83,000 - 138,000; Full time

Job summary

A technology staffing firm is seeking experienced Genesys Cloud voice engineers for a 1-year remote contract role. The position involves assessing and designing solutions for call center environments, guiding the migration of 12 call centers to Genesys Cloud, and managing project timelines and stakeholders. Ideal candidates will have strong Genesys Cloud experience and a background in voice engineering, with a focus on project management and solution design.

Qualifications

• Strong experience with Genesys Cloud required.
• Hands-on implementation experience in voice engineering.
• Familiarity with Microsoft Teams Telephony is a bonus.
• Ability to coordinate with multiple stakeholders

Responsibilities

• Diagnose and evaluate current voice/call center environments.
• Design and implement solutions within Genesys Cloud.
• Support migration of 12 call centers to Genesys Cloud.
• Lead call routing configuration and functionality.
• Coordinate access, stakeholders, and timelines.
• Participate in due diligence, solution build, user testing, and operational handoff

Skills

Genesys Cloud experience

Voice engineering background

Project management skills

Requirements gathering

Solution design

Job description

1 Year Contract minimum + Long Term Extensions

100% Remote

Interview/Start: ASAP

Technical Requirements:

• Strong experience with Genesys Cloud (required)
• Microsoft Teams Telephony experience is a bonus but not required
• Voice engineering background with hands‑on implementation experience
• Migration experience from platforms such as RingCentral or Five9 is helpful, but they will not be responsible for those platforms directly

Overview:

• Hands‑on Genesys Cloud voice engineers needed to assess the current environment and design solutions for the existing business.
• Role is heavily focused on requirements gathering, solution design, and project execution, with a strong project management component.

Key Responsibilities:

• Diagnose and evaluate current voice/call center environments
• Design and implement solutions within Genesys Cloud
• Support migration of 12 call centers to Genesys Cloud
• Lead call routing configuration and Genesys Cloud functionality
• Coordinate access, stakeholders, and timelines while managing their own projects
• Participate in due diligence, solution build, user testing, and operational handoff