Remote Genesys Cloud Engineer (Part-Time, High Impact)

Systems Integration, Inc.; Washington (District of Columbia); Remote; USD 41,328 - 68,880; Part time

Job summary

A leading technology solutions provider is seeking a Part-time Genesys Contact Center Engineer to support Genesys Cloud solutions. This fully remote position requires a professional with hands-on experience and strong communication skills. You will manage configurations, troubleshoot issues, and collaborate with teams to enhance performance. Candidates must have Genesys Cloud Certification, 2+ years experience, and a Bachelor's degree in IT or related field. Flexible hours based on project needs are offered.

Qualifications

• 2 years of hands-on experience with Genesys Cloud.
• NICE CXONE experience preferred.
• Experience in cloud contact center environments.
• Ability to work independently and manage multiple projects.

Responsibilities

• Configure and maintain Genesys Cloud components (IVR, routing, bots).
• Troubleshoot and update Genesys Cloud environments.
• Collaborate with cross-functional teams for integration.
• Train internal teams or clients on Genesys Cloud usage.

Skills

Genesys Cloud Certification

2+ years of Genesys Cloud experience

Customer Service skills

Troubleshooting capabilities

Computer Networking skills

Understanding of voice/UC technologies

Education

Bachelor's degree in IT, Computer Science, or equivalent

Tools

Microsoft Server 2003/2008/2012

Microsoft Exchange

Active Directory

Job description

A leading technology solutions provider is seeking a Part-time Genesys Contact Center Engineer to support Genesys Cloud solutions. This fully remote position requires a professional with hands-on experience and strong communication skills. You will manage configurations, troubleshoot issues, and collaborate with teams to enhance performance. Candidates must have Genesys Cloud Certification, 2+ years experience, and a Bachelor's degree in IT or related field. Flexible hours based on project needs are offered.