Remote Genesys Cloud Architect - CX Platform Leader

Miratech; Texas City (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Professional development opportunities

Flexible remote work options

Job summary

A global IT services and consulting company is seeking an experienced Genesys Cloud Architect to lead the design and architecture of cloud-based contact center solutions. The ideal candidate will have over 7 years of experience in contact center technologies, particularly with Genesys Cloud CX, and will be responsible for aligning technical vision with business objectives. This role offers a flexible work culture and opportunities for professional growth and development.

Qualifications

• 7+ years of experience in contact center technologies.
• Proven experience in designing large-scale cloud solutions.
• Strong knowledge of SIP infrastructure and API integrations.

Responsibilities

• Lead the architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into technical designs.
• Collaborate with enterprise architects for integration across systems.

Skills

Genesys Cloud CX expertise

API integrations (REST/SOAP)

IVR and call flows

Omnichannel solutions

Workforce Management (WFM)

Job description

A global IT services and consulting company is seeking an experienced Genesys Cloud Architect to lead the design and architecture of cloud-based contact center solutions. The ideal candidate will have over 7 years of experience in contact center technologies, particularly with Genesys Cloud CX, and will be responsible for aligning technical vision with business objectives. This role offers a flexible work culture and opportunities for professional growth and development.