Remote Genesys Cloud Architect - CX Platform Leader

Miratech; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Remote work flexibility

Professional development programs

Competitive pay and benefits

Multicultural work environment

Job summary

A global IT services and consulting company is seeking an experienced Genesys Cloud Architect to lead the design and architecture of cloud-based contact center solutions. This role involves defining the technical vision and ensuring alignment with business objectives. The ideal candidate has over 7 years of experience in contact center technologies, particularly with Genesys Cloud CX, and will work closely with stakeholders to deliver integrated solutions. The benefits include competitive pay, remote work culture, and professional development opportunities.

Qualifications

• 7+ years of experience in contact center technologies, especially Genesys Cloud CX solutions.
• Experience in designing and delivering large-scale cloud contact center solutions.
• Knowledge in SIP protocol and Session Border Controllers.

Responsibilities

• Lead the architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into technical designs.
• Collaborate with enterprise architects for system integration.

Skills

Contact center technologies

Genesys Cloud CX solutions

IVR and routing strategies

Omnichannel solutions

API integrations

Infrastructure planning

SIP infrastructure

Education

7+ years of experience in contact center technologies

Tools

API (REST/SOAP)

Salesforce

Microsoft Dynamics

ServiceNow

Job description

A global IT services and consulting company is seeking an experienced Genesys Cloud Architect to lead the design and architecture of cloud-based contact center solutions. This role involves defining the technical vision and ensuring alignment with business objectives. The ideal candidate has over 7 years of experience in contact center technologies, particularly with Genesys Cloud CX, and will work closely with stakeholders to deliver integrated solutions. The benefits include competitive pay, remote work culture, and professional development opportunities.