Remote Genesys Cloud CX Engineer — Contact Center

voyageadvisory; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Voyage Advisory is seeking a Contact Center Implementation Engineer to design, build, and optimize a federal contact center platform using Genesys Cloud CX and Amazon Connect. This remote role in the U.S. involves hands-on engineering, requirements gathering with stakeholders, and delivering scalable, AI-enabled IVR solutions.

Ideal candidates have 3–5+ years of Genesys Cloud CX hands-on experience, demonstrated build capabilities, and the ability to communicate complex concepts to clients. U.S.

Qualifications

• 3–5+ years hands-on Genesys Cloud CX experience.
• Experience building solutions directly in Genesys Cloud CX, not only admin.
• IVR/IVA with AI or speech-enabled capabilities.
• Strong ability to gather requirements and work with clients/stakeholders.
• Balance technical execution with clear client communication.
• Capable of leading meetings and translating needs into action.
• US Citizenship or authorization to work in the U.S. without sponsorship.

Responsibilities

• Design, configure, and implement Genesys Cloud CX solutions (flows, integrations, features).
• Lead requirements gathering sessions with client stakeholders.
• Build IVR/IVA with AI or speech-enabled capabilities.
• Translate business needs into technical designs and implement in the platform.
• Troubleshoot issues, optimize workflows, and improve user experience.

Skills

Genesys Cloud CX

Amazon Connect

IVR/IVA

Requirements gathering

Client engagement

US citizenship

Background check

Job description

Voyage Advisory is seeking a Contact Center Implementation Engineer to design, build, and optimize a federal contact center platform using Genesys Cloud CX and Amazon Connect. This remote role in the U.S. involves hands-on engineering, requirements gathering with stakeholders, and delivering scalable, AI-enabled IVR solutions.

Ideal candidates have 3–5+ years of Genesys Cloud CX hands-on experience, demonstrated build capabilities, and the ability to communicate complex concepts to clients. U.S.