Genesys Cloud CX Admin & Support Engineer — Remote

Glansa Associates; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A technology solutions firm is seeking a Genesys Cloud CX Administrator / Support Engineer to provide operational support and day-to-day management of the Genesys Cloud CX platform. The role involves user administration, IVR routing enhancements, and end-user support, ensuring timely resolution of incidents per defined SLAs. The ideal candidate will have experience in Genesys Cloud CX administration and strong troubleshooting skills, ready to thrive in a fast-paced environment.

Qualifications

• Hands-on experience with Genesys Cloud CX administration and support.
• Strong troubleshooting and customer service skills.
• Experience supporting contact center users and routing configurations.

Responsibilities

• Create, configure, and maintain Genesys Cloud CX agents and skills.
• Implement and support IVR routing changes and enhancements.
• Troubleshoot Genesys Cloud CX issues for end users.
• Provide end-user training and platform guidance.

Skills

Genesys Cloud CX administration

Troubleshooting skills

Customer service skills

Contact center support

Job description

A technology solutions firm is seeking a Genesys Cloud CX Administrator / Support Engineer to provide operational support and day-to-day management of the Genesys Cloud CX platform. The role involves user administration, IVR routing enhancements, and end-user support, ensuring timely resolution of incidents per defined SLAs. The ideal candidate will have experience in Genesys Cloud CX administration and strong troubleshooting skills, ready to thrive in a fast-paced environment.