Genesys Cloud CX Engineer

Cardinal Health; Boston (MA); Remote; USD 96,000 - 138,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

MyFlexPay

FSAs

Disability insurance

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in the United States is seeking an Application Development & Maintenance professional to sustain and enhance our software systems in a remote, nationwide capacity. You will work in a cross-functional team, designing and coding to meet internal and external needs, with a focus on Genesys Cloud CX and CRM integrations.

The role requires 4–8 years of experience, a related bachelor's degree, strong communication, and the ability to translate business requirements into technical

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Skills

Genesys Cloud CX

CRM integrations

System documentation

Genesys Cloud Architect

Call routing design

Troubleshooting Genesys

Written & verbal comms

Technical translation

Cross-functional communication

Education

Bachelor's degree in related field

Job description

Country-wide Remote

US-Nationwide-FIELD

Full time

20189641

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications:

• 4-8 years of experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Hands on development experience with Genesys Cloud CX platform, preferred

• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred

• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred

• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions

• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred

• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred

• Excellent written and verbal communication skills, preferred

• Ability to translate business requirements into technical solutions, preferred

• Ability to communicate well with business and technical team members, preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Anticipated salary range: $96,300.00 - $137,600.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)