Remote Genesys Cloud CX Engineer - 6-12 Month Contract

Pyramid Consulting, Inc; United States; On-site; USD 66,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening for a Genesys Cloud CX Engineer on a remote US contract (06-12+ months).

The role requires 3-4 years of experience with Genesys Cloud CX and CCaaS platforms, plus API integrations, call flows, routing, and troubleshooting in cloud-based contact center environments. Offering pay range of $48-$50 per hour with benefits including health insurance, 401(k), and paid sick leave, depending on location.

Qualifications

• Must have: Genesys Cloud CX, and CCaaS platforms experience.
• Experience: 3-4 years in contact center / CCaaS environments.
• Skills: API integrations, call flows, routing, troubleshooting, production support.

Skills

Genesys Cloud CX

CCaaS Platforms

Call Flows

API Integrations

Troubleshooting

Cloud-based CCaaS

Conversational AI

Communication Skills

Job description

Pyramid Consulting, Inc. has an immediate opening for a Genesys Cloud CX Engineer on a remote US contract (06-12+ months).

The role requires 3-4 years of experience with Genesys Cloud CX and CCaaS platforms, plus API integrations, call flows, routing, and troubleshooting in cloud-based contact center environments. Offering pay range of $48-$50 per hour with benefits including health insurance, 401(k), and paid sick leave, depending on location.