Senior Genesys Cloud CX Lead Engineer - Remote

DC International; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work from home

Paid holidays, vacation and sick time

Bring Your Own PC Policy

Cell phone reimbursement

Casual dress

Funded training and certifications

Health, dental & vision insurance

401K match

Job summary

EDCi is seeking a Sr. Genesys CX Implementation Engineer to design, configure and implement Genesys Cloud CX solutions remotely for clients across the US. You will lead projects, develop IVR/ACD scripts, and collaborate with account and engineering teams to ensure on-time delivery and high-quality support.

The role emphasizes architecture contributions, technical papers, and best practices, with a strong customer-service focus and opportunities to gain certifications through funded training.

Qualifications

• 5+ years IP Telephony/VoIP experience required
• Knowledge of VoIP equipment, implementations and support required
• 3+ years experience in Genesys Cloud CX (PureCloud) technology
• Genesys Cloud CX certification is a plus
• Knowledge of Media / Voice gateway knowledge Preferred
• Knowledge of SIP Protocol implementation and support Preferred
• BS preferred, Associate’s degree in IT related field Required
• Development Skills/certifications as a plus are: Java/Java Script, HTML, Rest WEB Services, Genesys Cloud CX API’s, Microsoft SQL Server, Web-services, 3rd party API’s

Responsibilities

• Acts as the Lead Engineer for Genesys implementation and upgrade projects
• Perform project and support tasks for Genesys products and solutions
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
• Contribute to the solution architectural design
• Coordinate and write technical papers, articles, standard operating procedures and best practices
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
• Ability to balance both support and project work when applicable; able to meet support/project milestones
• Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

Skills

IP Telephony/VoIP

VoIP equipment knowledge

Genesys Cloud CX

SIP Protocol

Java

JavaScript

HTML

REST Web Services

Genesys Cloud CX APIs

Microsoft SQL Server

Web services / 3rd party APIs

Education

Bachelor's degree in IT

Associate’s degree in IT related field

Tools

Media/Voice gateway knowledge

C#

.NET development

SQL Stored Procedures

Job description

EDCi is seeking a Sr. Genesys CX Implementation Engineer to design, configure and implement Genesys Cloud CX solutions remotely for clients across the US. You will lead projects, develop IVR/ACD scripts, and collaborate with account and engineering teams to ensure on-time delivery and high-quality support.

The role emphasizes architecture contributions, technical papers, and best practices, with a strong customer-service focus and opportunities to gain certifications through funded training.