Genesys Cloud CX Engineer

Pyramid Consulting, Inc; United States; On-site; USD 66,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening for a Genesys Cloud CX Engineer on a remote US contract (06-12+ months).

The role requires 3-4 years of experience with Genesys Cloud CX and CCaaS platforms, plus API integrations, call flows, routing, and troubleshooting in cloud-based contact center environments. Offering pay range of $48-$50 per hour with benefits including health insurance, 401(k), and paid sick leave, depending on location.

Qualifications

• Must have: Genesys Cloud CX, and CCaaS platforms experience.
• Experience: 3-4 years in contact center / CCaaS environments.
• Skills: API integrations, call flows, routing, troubleshooting, production support.

Skills

Genesys Cloud CX

CCaaS Platforms

Call Flows

API Integrations

Troubleshooting

Cloud-based CCaaS

Conversational AI

Communication Skills

Job description

Immediate need for a talented Genesys Cloud CX Engineer. This is a 06-12+ months contract opportunity with long-term potential and is located in US (REMOTE).

Job ID: 26-26187

Pay Range: $48 - $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Must have skills: - Genesys Cloud CX
• Contact Center / CCaaS Platforms
• Experience: 3-4 years\
• Contact Center / CCaaS Platforms
• Call Flows, Architect & Routing
• API Integrations
• Troubleshooting & Production Support
• Cloud-based Contact Center Solutions
• Conversational AI / Chatbots (Preferred)
• Strong Communication Skills

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.