Senior Genesys Cloud CX Engineer — Lead Center Innovation

ComPsych Corporation; Idaho; On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with match

EAP

Wellness program

Job summary

ComPsych Corporation in the United States seeks a dynamic Senior Telecom Engineer specializing in Genesys Cloud CX and Workforce Management to deploy, optimize, and maintain contact center solutions.

The role requires 7+ years of telecom engineering and 3+ years of hands-on Genesys Cloud CX experience, with travel occasional and on-call rotations. Competitive compensation and benefits are offered.

Qualifications

• 7+ years of Telecom engineering experience.
• 3+ years of hands-on Genesys Cloud CX experience.
• Experience with Genesys Cloud CX architecture and implementation.

Responsibilities

• Design, implement, and maintain Genesys Cloud CX solutions in a cloud environment.
• Configure and manage IVR, ACD, and Workforce Management tools to optimize operations.
• Monitor performance, troubleshoot incidents, and provide technical support for the Genesys Cloud platform.
• Collaborate with IT, Operations, and vendors to ensure scalable contact center systems.
• Develop test plans for new releases and deployments.

Skills

Genesys Cloud CX

Multichannel Genesys apps

ArchitectFlows & Data Actions

IVR & ACD administration

Workforce Management integration

Phone systems integration

Customer service

Education

College degree or equivalent experience

Tools

RightFax

Zoom

Genesys APIs

Data Actions

Job description

ComPsych Corporation in the United States seeks a dynamic Senior Telecom Engineer specializing in Genesys Cloud CX and Workforce Management to deploy, optimize, and maintain contact center solutions.

The role requires 7+ years of telecom engineering and 3+ years of hands-on Genesys Cloud CX experience, with travel occasional and on-call rotations. Competitive compensation and benefits are offered.