Remote Generator Field Service Supervisor

National Power, LLC; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation after 90 days

Medical, Dental, and Vision Insurance

401(k) retirement plan matching

Life Insurance

Job summary

National Power, LLC is seeking an experienced Generator Technician to lead and mentor a field service team responsible for startup, service, and repair of industrial generators and related equipment. The role combines hands-on work with leadership across a geographic territory.

The ideal candidate has a Generac Master Technician certification, strong switchgear expertise, and excellent English communication. Travel may be required, and a remote work setup is accommodated for this leadership role.

Qualifications

• High school diploma or GED preferred.
• Generac Master Technician or equivalent certification and training is required.
• High level of expertise with switchgear.
• Positive attitude and strong customer service skills required.
• Ability to manage a team of technicians.
• Fluency in written and spoken English.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Intermediate knowledge of Microsoft Office applications.
• Strong organizational, computer, and communication skills.
• Overnight travel may be required.

Responsibilities

• Supervise and direct the work of assigned service technicians within geographic territory.
• Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians.
• Identify and assign team members to provide field support and mentorship to other service technicians.
• Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs.
• Participate in recruiting and hiring of field service technicians.
• Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalating complex issues to Service Director as needed.
• Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment.
• Make pre-startup site visits to advise and assist installing contractors.
• Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols.
• Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation.
• Support Service Manager in reviewing work orders at all stages of project execution.
• Drive and promote continuous improvement of field operations.
• Provide customer-focused support to enhance customer relationships and resolve concerns.
• Support planning and quoting of complex service projects.
• Assist Service Director with Generac warranty process administration.
• Advise service operations team on time and materials needed for various service levels.
• Provide after-hours emergency response support as needed.
• Occasional overnight travel required.

Skills

English fluency

Team leadership

MS Office

Customer service

Education

High school diploma

Generac Master Technician certification

Tools

Microsoft Office

Job description

National Power, LLC is seeking an experienced Generator Technician to lead and mentor a field service team responsible for startup, service, and repair of industrial generators and related equipment. The role combines hands-on work with leadership across a geographic territory.

The ideal candidate has a Generac Master Technician certification, strong switchgear expertise, and excellent English communication. Travel may be required, and a remote work setup is accommodated for this leadership role.