Remote Galician-Speaking Customer Support Specialist

Concentrix Spain Business Process Outsourcing S.L.U.; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Remote work

Permanent contract

Full-time 39 hours/week

Training and development

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is hiring a Galician-speaking Customer Service Representative to work remotely in Spain. You will assist customers with devices and services, troubleshoot issues, and guide users step-by-step while maintaining high quality interactions.

You should be fluent in Galician and Spanish, with English at B1/B2. This full-time role offers 39 hours per week, a permanent contract, and comprehensive training to help you excel.

Qualifications

• Native or bilingual Spanish and Galician proficiency.
• English proficiency at B1/B2 level.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer and digital device knowledge.

Responsibilities

• Assist customers through assigned communication channels.
• Identify needs, troubleshoot basic technical issues, provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage interactions using internal systems and follow procedures.
• Handle concerns with empathy and elevate complex cases when needed.
• Maintain records and meet quality, satisfaction, and productivity targets.

Skills

Spanish language proficiency

Galician language proficiency

English proficiency B1/B2

Communication skills

Customer service

Problem solving

Typing skills

Attention to detail

Calm under pressure

Flexibility for shifts/weekends/hols

Education

High school diploma or equivalent

Job description

Concentrix Spain Business Process Outsourcing S.L.U. is hiring a Galician-speaking Customer Service Representative to work remotely in Spain. You will assist customers with devices and services, troubleshoot issues, and guide users step-by-step while maintaining high quality interactions.

You should be fluent in Galician and Spanish, with English at B1/B2. This full-time role offers 39 hours per week, a permanent contract, and comprehensive training to help you excel.